We love our customers and are dedicated to providing excellent customer support skincare. Feel free to visit us during normal business hours or reach out via Dermanity Laboratories contact for any inquiries about our dermatologist recommended skincare.
Dermanity laboratories pvt ltd, Block G, HBC, Sector 10 , Faridabad, Haryana, 121006 India
Open today | 10:00 am – 06:00 pm |
TERMS & CONDITIONS
Welcome to www.dermanity.in. By using this website, you agree to the following terms:
1. General
The website is owned and operated by Dermanity Laboratories Private Limited.
By accessing or purchasing from our website, you agree to be bound by these terms.
2. Product Information
We strive to ensure all product details, pricing and images are accurate.
However, minor variations may occur.
3. Pricing
All prices listed are in Indian Rupees (INR) and inclusive of applicable GST unless mentioned otherwise.
4. Intellectual Property
All content on this website including logos, images, text and designs are the property of Dermanity and cannot be used without permission.
5. Limitation of Liability
Products are for cosmetic use only and results may vary from person to person.
6. Governing Law
These terms shall be governed by Indian law and jurisdiction shall lie in [Your City] courts.
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PRIVACY POLICY
We respect your privacy and are committed to protecting your personal data.
Information We Collect
• Name
• Phone number
• Shipping & billing address
• Payment details (processed securely via payment gateway)
How We Use Information
• To process orders
• To provide customer support
• To improve our services
• To send order updates & offers
We do not sell or share your personal information with third parties except logistics and payment partners.
By using our website, you consent to this privacy policy.
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REFUND & CANCELLATION POLICY
Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
Damaged / Wrong Product
If you receive:
• Damaged product
• Leaked product
• Wrong item
Please email us within 48 hours with unboxing video and photos.
Refund Eligibility
Refunds will be processed in the following cases:
• Damaged product received
• Wrong product delivered
• Order lost in transit
Refunds will be credited within 7–10 working days to the original payment method.
We do not offer refunds for used/opened products due to hygiene reasons.
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DELIVERY & SHIPPING POLICY
Shipping Locations
We currently ship across India only.
Dispatch Time
Orders are dispatched within 1–2 working days.
Delivery Timeline
Metro cities: 2–4 days
Other locations: 4–7 days
Shipping Charges
• Free shipping on prepaid orders above ₹499
• ₹60 shipping charge for orders below ₹499 or COD
Once shipped, tracking details will be shared via SMS/email.
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